Refund policy

Last updated: October 20, 2026

We accept eligible return requests within 30 days after delivery. Please contact Pebbles Auto Parts before sending an item back so we can provide return instructions and the correct return address.

Return eligibility

For a change-of-mind or fitment-related return, the item must be in the same condition as received, uninstalled, unmodified, and complete with any supplied components and original packaging where applicable. Proof of purchase or your order number is required. Because we sell used, recycled, and reconditioned OEM parts, “same condition” means the condition in which the item was delivered, not new condition.

Please verify part numbers and vehicle compatibility before purchasing. Contact us if you need help checking fitment. Damage, defects, or an item that does not match its description are handled separately below; those requests are not automatically excluded because an issue was discovered during installation.

How to request a return

Email sales@pebblesautoparts.com or call (817) 768-9311 within 30 days of delivery. Include your order number, the part being returned, the reason for the request, and photographs where relevant. We will provide packing and return instructions. Please do not send an item back before contacting us.

Return shipping and fees

Customers are responsible for return shipping costs for change-of-mind returns or orders for incompatible parts and must use their own shipping label. A 25% restocking fee applies to orders returned because the item is no longer needed or was ordered incorrectly. Returns accepted after the 30-day return window are subject to a 15% restocking fee. Original shipping charges are non-refundable for these returns. Items must be securely packaged and shipped using a tracked shipping service to ensure safe delivery.

If we supplied an incorrect, damaged, or defective item, we will arrange or cover reasonable return shipping and provide an appropriate replacement or refund, including the original standard shipping charge where applicable.

Damaged, incorrect, or defective items

Please inspect your item on arrival and contact us promptly if it is damaged, incorrect, or not working as described. Keep the item and packaging and provide photographs and your order number. We will review the issue and help resolve it. This policy does not limit any rights available under applicable law.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the credit. If more than 15 business days have passed since refund approval, contact us for assistance.

Exchanges and cancellations

Exchanges depend on available stock. Contact us to arrange a return and discuss a replacement. If you need to cancel or change an order, contact us as soon as possible. We will try to help before dispatch; orders already dispatched must follow the return process.